Touchten Games Pte. Ltd.
Last Revised: August 7th, 2011
Touchten develops and publishes games for the web and mobile devices including Sushi Chain, Warung Chain, Dessert Chain, Royal Garden Tales, Infinite Sky, Fist of Rage, and Touch Tank (from herein, known as “Touchten’s products”). In this policy, “Touchten” or “we” refers to Touchten Pte. Ltd and its Affiliates, which shall mean subsidiaries, parent companies, joint ventures and other corporate entities under common ownership.
• the information we collect, how we do so and the purposes of our collection
• how we use and with whom we share such information
• how you can access and update such information
• how we protect the information we store about you
Information We Collect
Information about You Received from an SNS
When you use any Touchten game at an SNS such as Facebook or Google +, where our games may also be referred to as “applications”, you allow Touchten to access certain information from your profile for that site. The information you allow Touchten to access varies by game and SNS, and it is affected by the privacy settings you and your friends establish at the SNS. You can control and find out more about these settings at the SNS where you play our games. For example, Touchten may access and store some or all of the following information, as allowed by you, the SNS and your preferences:
• your first and last name
• your profile picture or its URL
• your user ID number, which is linked to publicly available information such as name and profile photo
• the user ID numbers and other public data for your friends
• the login e-mail you provided to that SNS when you registered
• your physical location and that of your access devices
• your gender
• your birthday
Information We Receive or Collect When You Access Touchten Games on a Mobile Device
If you play Touchten’s games on your mobile telephones or other mobile devices, including iPads and tablets, we collect mobile device identifiers, including MAC Address, and IP Address. In certain games, we might create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as user name, character name, geo-location or e-mail address. We may also access your contacts to enable you to invite friends to join you in the games.
Customer Support Correspondence
When you ask for assistance from our Contact Us Form through our website, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game play or activity on the game, and other data that you might have provided. We will also store the correspondence and any information contained within.
Technical and Usage Information
When you access our website or play our games, we collect (i) certain technical information about your mobile device or computer system, including MAC Address, IP Address and mobile device ID; and (ii) usage statistics about your interactions with the game. This information is typically collected through the use of server log files or web log files (“Log Files”), mobile device software development kits and tracking technologies like browser cookies to collect and analyze certain types of technical information. Some of the cookies the Service places on your computer are linked to your user ID number(s). For more information on how we utilize cookies and other tracking technologies please review the “Cookies and Automated Information Collection” portion of Section 3 (“How We Collect Information about You”).
How we collect information
When you play one of our games, Touchten collects and stores certain information that you provide directly or through the SNS or other third party website that is offering our game(s). To provide a richer game play and social experience, we also collect information about your play and interaction with other players and the games. The bulk of this information may be collected and stored through the use of Log Files, which are files on our web servers that record actions taken on our games and websites.
When you access Touchten games, we collect certain technical information in order to (i) analyze the usage of our sites and services; (ii) provide a more personalized experience; and (iii) manage advertising. We and service providers acting on our behalf, including but not limited to: Google Analytics, Flurry, and Chartboost, use Log Files and tracking technologies to collect and analyze certain types of technical information, including cookies, IP addresses, device type, device identifiers, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, game state and the date and time of activity on our websites or games, and other similar information.
We may also employ other technologies including (i) web beacons, which allow us to know if a certain page was visited or whether an e-mail was opened; (ii) tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages, identifying the source of a new installation or delivering ads to you on other websites; and (iii) local shared objects also known as flash cookies, which help us to prevent fraud, remember your in-game preferences and speed up load times.
Use of information we collect
In general, we use personal information that we collect to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use and our administration and operation of the Touchten Products, to learn more about and improve the Touchten Products and for the purpose for which information was provided. For example, we may use the information we collect:
i. To send you a welcoming email or contact you about your use of the Touchten Products, such as for administrative purposes or to provide you with customer service;
ii. To provide you with the services, products or information you request and to complete any transactions or facilitate the use of any features in connection there with, such as matching users for gameplay;
iii. To contact you about or to advertise our or a third party’s services, products, activities, special events or offers and for other marketing, informational, product development and promotional purposes;
iv. To respond to your emails, submissions, comments, requests or complaints;
v. To notify contest winners; and
vi. To request feedback and to enable us to develop, customize and improve the Touchten Products and new offerings.
Sharing of Information
Touchten does not sell or rent personal information to third parties or share personal information with third parties outside the Touchten organizations, which currently only includes Touchten Pte. Ltd., except as described in this Policy as it may be revised from time to time, or with your consent. However, we may share personal information with consultants, vendors and service providers who perform functions on our behalf, but we require that Service Providers only use such information as is necessary to carry out their work. We also allow third party vendors to serve ads on our sites to collect information about users’ interactions with those ads. In addition, we may share your information with third parties if we have a good faith belief that the disclosure is necessary or appropriate to comply with law or legal process; to protect and defend the rights and property or personal safety of Touchten, our customers or the public; to prevent and protect Touchten and our users from fraudulent, abusive, unlawful or unauthorized use of the Touchten Products; or to otherwise enforce our rights and agreements. We also may share such information with official law enforcement authorities in our sole discretion. Your personal information also may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets, financing or acquisition or in any other situation where personal information may be transferred as one of the business assets of Touchten.
Policies concerning children
Our websites and games are not intended for children under the age of 13 and we do not knowingly collect any personal information from such children. Children under the age of 13 should not use our websites or games at any time. In the event that we learn that we have inadvertently gathered personal information from children under the age of 13, we will take reasonable measures to promptly erase such information from our records.
Third Party Advertising companies
Third–party companies who serve ads and/or collect certain anonymous information when you visit Touchten Products may also use non–personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to Touchten Products in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information.
Also, if an advertiser asks us to show an advertisement to users with certain or a segment of that group and you respond to that advertisement, the third–party advertising company may conclude that you have the characteristics of the audience they are trying to reach.
Please also note that with respect to Touchten Products, our system and the third–party advertising technology uses information derived from cookies on your drive and the Touchten Products you use to target advertising within our Touchten Products. In the course of advertisements being served to you, a unique third–party cookie or cookies may be placed on your computer.
Security of Information
We strive to protect personal information while it is under our control. Your account information is accessible online only through the use of a password. To help protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of the Touchten Products by any person using your password. Please advise us immediately if you believe your password has been compromised or misused
Links to other website and applications
California privacy rights
Under California law, customers who are California residents are entitled to request and obtain annually information about the personal information we shared, if any, with other businesses for their own direct marketing during the prior calendar year. If applicable, the information would include the categories of personal information and the names and addresses of those businesses with which we shared personal information. To make such a request, please send an email to [email protected] Written requests may be sent to Customer Service, ATTN: Touchten Customer Service at our address stated at the end of this form. Please note that not all information sharing is covered under the California law, and only information on covered sharing will be included in our response.
If you have any questions or comments about this Policy or our practices relating to the Touchten Products or you wish to verify, update, correct or delete any personal information we have collected, please contact us at [email protected] We will endeavor to respond to your inquiry or information request to the extent possible.
Touchten Pte. Ltd
Jalan Kebun Kacang Raya,
Thamrin City Cosmo Mansion
9th floor, Unit KL97
Jakarta 10230, Indonesia